Frequently Asked Questions
Digital Download
What quality are the prints?
Our prints are produced by our professional printing partner using high-quality materials and advanced printing technology to ensure vibrant colors, sharp details, and long-lasting results.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link so you can follow your delivery until it arrives.
Can I request a different size or aspect ratio?
In some cases, yes. Contact us with your preferred final size (e.g. 30 × 40 cm, 50 × 70 cm) or aspect ratio (e.g. 4:5, 3:4). If possible, we will let you know the estimated time required for the adaptation.
Printed colors look different from what I see on screen: is this normal?
Printed colors may vary slightly from what you see on your screen due to differences in monitor settings, printing equipment, paper type, and the printing process.
What kind of product am I purchasing?
You are purchasing a high-quality physical print. Your chosen design will be professionally printed on the selected product and shipped directly to your address by our printing partner. No digital files will be provided.
Will I receive a printed product at home?
Yes. Your print is produced and shipped directly by our printing partner. Pixuprint curates the artwork, while our partner handles the production and delivery of your order.
When will I receive my order?
Production and delivery times depend on our printing partner and may vary depending on the selected product and the destination country. Once your order has been shipped, you will receive a confirmation email with tracking information.
Print on Demand
Do prints come with a frame?
Unless otherwise stated in the product description, prints do not include a frame. If a print is sold with a frame, this is always clearly stated in the product description. If no such indication is provided, the frame is not included.
Dimensions are designed to fit standard, easily available frames.
What are the production and delivery times for prints?
Typical production: 1–3 business days.
Shipping: 2–7 business days, depending on destination and courier. You’ll receive updates and tracking when available.
How are prints packaged?
We use rigid and protective packaging to prevent folds or damage during transport. If damage occurs, contact us with photos of the package and the print.
Shipping and Delivery
What are the shipping costs?
Costs are calculated at checkout based on weight, size, and destination. Any promotions on shipping will be clearly shown before payment.
Do you ship internationally? Are there customs duties?
Yes, we ship to various countries. Enter your address at checkout to see availability, couriers, and estimated delivery times for your area. Customs duties or VAT may apply depending on local regulations; these costs are not included in the price and are the customer’s responsibility. We recommend checking your country’s import rules.
How does shipment tracking work?
When available, the tracking code is emailed at the time of shipment and can also be viewed in your account under the order page.
Returns and Refunds
Can I return a digital file?
No. For digital content delivered immediately after purchase, the right of withdrawal does not apply.
Can I return a custom print?
Prints made on demand are not eligible for standard returns. If defective or damaged, contact us within a few days of delivery with clear photos. We will arrange a replacement or refund after review.
My order arrived damaged: what should I do?
Contact us immediately with your order number and photos of the external and internal packaging, as well as the damage. We’ll open a claim with the courier and provide you with the quickest solution.
Returns and Refunds
Can I return a product?
Returns, refunds, and exchanges are handled exclusively by our printing partner in accordance with their return policy. For any request regarding returns or refunds, please contact the printing partner directly using the support channels provided with your order.
License and Use
What type of license comes with the purchase?
Purchases are for personal use only: you can print for yourself or as a gift, but you cannot resell, redistribute, or use the artwork commercially. For commercial or extended licenses, please contact us.
Can I use the designs for commercial activities or physical products?
Not without an explicit commercial license. Contact us with details about your intended use (print run, sales channels, territories) to receive a tailored offer.
Orders and Payments
Which payment methods do you accept? Are payments secure?
Available payment methods and payment processing are provided directly by our printing partner. During checkout, you will see the available payment options and complete your purchase through the partner’s secure payment system.
Support and Account
Do you offer custom or bespoke projects?
Yes, for selected artworks and upon request. Tell us your idea (size, style, color palette, timing), and we’ll get back with feasibility and a quote.
Need help? How can I contact you?
Use our Contact page and include your reason, order number (if applicable), and screenshots/photos for technical issues. We usually respond within 1–2 business days.